Ro

Healthcare · AI · Telehealth

Launch

Ro launches Robin, an AI agent that manages patients' ongoing care

The real goal is routing patients away from outside specialists and keeping their whole care journey inside the company's own ecosystem.

• Ro officially launched its new AI health agent, Robin, on Thursday, giving Business Insider an exclusive first look at the tool.
• Ro is a vertically integrated healthcare technology company spanning telehealth, diagnostics, pharmacy, and logistics for patient care.
• Robin draws on a patient's prescriptions and wearable data to suggest medication dose or schedule changes, manage side effects, schedule deliveries, and draft notes to a doctor.
• Robin enters a crowded field of healthcare AI agents; UnitedHealthcare just expanded its own agent, Avery, to nearly 21 million members after resolving about 90% of member questions without a human.
• CEO Zach Reitano described Robin as a 'quarterback' for care, with ambitions to expand it from managing existing prescriptions toward handling more of a patient's broader specialist needs in-house.
• The launch underscores how telehealth incumbents are racing to turn patient data advantages into AI products before general-purpose chatbots and insurers lock in the same role.